Terms OF Service
Payment Terms – New Accounts:
First order is pre-pay by credit card or company check. All funds are payable in U.S. dollars.
Payment Terms – Returning Customers:
Subsequent orders are paid by the same methods upon shipping of the completed order and may require a 50% deposit. No new shipments will be allowed on any accounts in arrears.
We reserve the right to change our product’s prices at any time without further notice. Quote pricing will be honored for 30 days after the quote date.
Changes to Orders:
Up until final approval of the order details, including artwork proof approval, changes will be accepted. Please be sure that you have reviewed all samples, estimates, virtual proofs, artwork, sizing charts and/or pre-production proofs for accuracy. We are not able to accept changes to orders once we receive your final approval, as they immediately are sent into production.
In most cases, our order process does not start until the work order is accepted online or signed and returned to our office. Immediately following your order acceptance, our accounting department will review the order and our production department will purchase blank goods for your order from one of our several wholesale resources. An order cannot be cancelled once the goods have had any part embellished. Customized goods are not returnable to our wholesale firms, so we cannot credit your for any placed order that has been decorated.
Once we receive your final approval, should you decide to cancel the order, we will bill for all work that has been approved and completed up to that point, including but not limited to artwork, film, screens and digitizing. All goods that have been ordered on your behalf that have not yet been customized are subject to a restocking fee plus applicable freight charges.
15% Restocking Fee:
If you elect to cancel your order after we have already purchased the wholesale blank goods, but before they have been embellished, then you will need to pay a 15% restocking fee. The restocking fee represents our real costs to return the blank items back to the wholesaler. We must always pay a restocking fee to return any goods as well as the freight costs to transport the goods.
Custom Product Returns:
Due to the nature of custom made items, they may not be returned or exchanged. If we have manufactured a garment incorrectly or our merchandise is defective, ProImage Apparel, LLC will make it right. In the case of factory defects, please contact ProImage Apparel, LLC for authorization prior to sending back any merchandise. All claims of damaged merchandise must be made within five (5) days of receipt of shipment.
All merchandise is shipped FOB Moonachie, NJ and applicable freight charges are added to the invoice. We primarily use UPS and FedEx Ground delivery services and will choose the most economical and timely shipping option based on your needs. ProImage Apparel, LLC is not responsible for shipments lost or damaged in transit. Shipping insurance requests must be on purchase order, with value to insure.
The minimum order for both screen printing and embroidery is 24 pieces. Orders under the minimum are subject to an additional order charge. This policy does not apply to samples, which incur a separate sample charge.
Thank you for your return business! Reorders are subject to the same minimum order requirements.
Mix & Match Garment Styles for Price Break:
It is possible to mix and match garment types to get a higher price break, as long as the same imprint or embroidery design is used for all items. Ink color/thread color change charges will apply if needed. Hats and flat goods cannot be combined.
We know how important it is to find the right product style, fit, and color. Don’t worry — we’re here to help. Call us at 201-773-9292 and we will be happy to ship a sample to you, typically for a small fee plus shipping costs. We’re also available to answer any questions you may have about our products and can make recommendations based on your particular needs.
We are happy to sell any of the garments we offer as blanks.
Artwork charges for screens and digitizing are only charged one time as long as no changes are made to the art. Screens and embroidery disks remain the property of ProImage Apparel, LLC.
Should the unusual situation arise that we receive a NSF check, we will charge you an additional $25.